"Brother Jiang! How to deal with this? A few days ago, Jiang Youjian, a grid member of the Beixin Business Office of the Jinniu Power Supply Center, received a message from Ma Chengfa, a staff member of the comprehensive community management of Jiulidi North Road, Jinniu District, that the clothes with metal hangers had fallen on the wires. Jiang Youjian will feedback the hidden danger information to the repair personnel, and the repair personnel will go to the scene to deal with and eliminate the hidden dangers as soon as possible, and solve the problem in time. This is the specific practice of Jinniu Power Supply Center's power supply service.
Recently, the Jinniu Power Supply Center of State Grid Chengdu Power Supply Company quickly responded to the Municipal Economic and Information Technology, the Municipal Social Work Department, the Municipal Legal Committee, the Municipal Housing and Urban-Rural Development and other 4 departments jointly issued a document on the "Work Plan for the City's Gas and Power Professional Forces to Enter the Network", actively docking streets and communities, incorporating power supply services into community governance, and striving to promote the "social network co-construction" of power into the grid, so as to realize the "efficient linkage service of the two grids" between the government and enterprises, so that the power supply grid manager and the government grid staff can closely contact each other, cooperate with each other, and effectively improve the quality and efficiency of the "last meter" service.
The center closely around the Chengdu company's "power supply, safety, stability" of the main line, adhere to the "people's electricity industry for the people" service purpose, effectively improve the service, and constantly consolidate a good and harmonious relationship between power supply and use, and actively explore the "Fengqiao experience" power supply service field to implement, power supply account manager with a rigorous work attitude, a high sense of responsibility, deep into the community to actively carry out the popularization of electricity safety knowledge, promote the normalization of electricity safety publicity, timely eliminate all kinds of hidden dangers, with the microgrid to protect the safety of the masses.
Multi-channel grid co-governance to achieve service integration
The Jinniu Power Supply Center has opened the dual drive of "online" and "offline" to achieve service integration, and integrated 63 power supply account managers into the government's "micro-grid real grid" system, so that the "power supply customer managers" can fully integrate into the government's "micro-grid real grid" governance system and the community "courtyard" display platform as the official government announcement. At present, it has been stationed in 40 communities and 12 streets in Jinniu District, such as: Southwest Jiaotong University Community, Kangxi Road Community, and Jiulidi North Road Community Power Supply Center in Jinniu Power Supply Center, Jiulidi Street, have fully settled in the community for microgrid display. Joined 50 customer WeChat groups, covering 14,000 customers, and collected and responded to 98 customer appeals.
The staff of the power supply center actively promoted the "Rongdian Xiaobao" intelligent robot to join the community WeChat group, and the "Rongdian Xiaobao" intelligent robot has settled in 45 customer WeChat groups, covering 12,000 customers, and has collected and responded to more than 120 customer demands, assisting the customer manager to solve the user's electricity questions and demands in a timely manner, promoting local service calls through multiple channels, and publicizing grid information in the information column and meter box of the residential community to ensure that the service covers each community, so as to facilitate the direct consultation and contact of the masses, and make the service more accurate. More timely, so as to improve the public's awareness of grid services and the quality of power supply services in the community.
"One-to-one" and "peer-to-peer" services
Efficiently solve hidden problems
Jinniu Power Supply Center carries out "one-to-one" and "point-to-point" services for special groups such as the elderly and the disabled, and provides care services such as accompanying and priority handling in the business hall and door-to-door handling by customer managers. Combined with Chengdu's "Rongdian Glimmer" action and Chengdu Company's spring 100-day attack, we regularly provide door-to-door family services for special groups, check indoor low-voltage lines, household appliances, leakage protectors and other potential safety hazards, and remind safe electricity use. Jinniu Power Supply Center is committed to residential electricity services, and will take the initiative to form a problem analysis mechanism for the demands and questions reflected by residents, and comprehensively analyze and deal with the problems in electricity safety management and power supply services one by one. These measures show the deep understanding of social responsibility and the deep concern for residents' electricity needs of power supply enterprises, which not only improves the quality of power supply services, but also injects new vitality into community governance and contributes to the construction of a harmonious society.
The relevant person in charge of the Jinniu Power Supply Center said that the next step will be to continue to deepen the power supply service, continue to go deep into the street community, strengthen the linkage with the street and community, weave a dense grid service network, promote the power supply service guarantee work based on "social network integration", and constantly explore new measures to enrich the grassroots grid governance service, so as to meet the more diverse needs of residents and comprehensively improve the satisfaction of electricity consumption. (Shi Xiu, Jinniu Power Supply Center, text/photo)