On June 28, according to Red Star News, Ms. Deng of Pingli County, Shaanxi Province, found her late husband's passbook of the Agricultural Bank of China, and the balance shown on the passbook was 133,900 yuan.
Ms. Deng then went to the Pingli County Branch of the Agricultural Bank of China to handle the deposit inquiry business of the deceased depositor.
After verifying the passbook, the staff of the Pingli County Agricultural Bank confirmed the deposit, issued a written inquiry result for Ms. Deng on the spot, and informed Ms. Deng that she needed a notarial certificate issued by a notary office to withdraw the money.
However, when Ms. Deng took the notarial deed to the bank to withdraw the money, she was unable to withdraw it, and was told that there was no money in the account.
Three months later, she went to the Zhenping County Agricultural Bank next door to handle the deposit inquiry business of the deceased depositor again, and found that there was indeed no money in the deceased husband's account, and the Zhenping County Agricultural Bank also issued a written inquiry result for her.
Only 3 months later, but in the face of two different balance inquiry results from the Agricultural Bank of China, where did the money in the deceased husband's account go? Ms. Deng was unwilling.
After the incident was exposed, it attracted a lot of attention, and it was inconceivable that the Agricultural Bank of China would do such a thing, and netizens even speculated about why Ms. Deng's deceased husband's money disappeared inexplicably.
In the early morning of June 30, the Pingli County Branch of the Agricultural Bank of China announced the causes and consequences of the incident: it turned out that Ms. Deng's deceased husband had been using a bank card to make transactions after depositing 133,900 yuan when opening an account, and the access records on the passbook had never been updated.
When Ms. Deng took her deceased husband's passbook to inquire, she met a staff member who was not familiar with the business, and gave Ms. Deng a written inquiry result according to the balance on the passbook.
Later, when Ms. Deng took the notarial deed to withdraw the money, the bank found out about this mistake, and of course it would not have done this withdrawal business for Ms. Deng. No wonder it was previously reported that the bank staff involved had come to apologize and were willing to give Ms. Deng 2,000 yuan to settle the matter.
Look at this oolong to make trouble! In this way, it seems that the bank side is the main cause of this misunderstanding, and it is difficult to imagine that the bank staff would make such a low-level mistake. Why don't you go into the depositor's electronic account for verification when checking the deposit?
Of course, it is a relatively satisfactory result that the bank can explain this matter clearly to Ms. Deng and obtain Ms. Deng's understanding. The lesson of this incident is undoubtedly profound, and it really shouldn't happen to the Agricultural Bank of China, one of the four major banks.