Recently, most of the southern part of the mainland has received continuous rainfall, and nearly 10 provinces, including Fujian, Guangdong, and Guangxi, have suffered continuous heavy rainfall, and floods and geological disasters have occurred in many places. In order to actively respond to the flood situation, Chinese Life Insurance Co., Ltd. (hereinafter referred to as "Chinese Life Insurance Company") immediately activated the emergency response plan for major emergencies, established a claims service working group, actively carried out information investigation of risk personnel, supported the insurance "protection umbrella" for the people in the disaster area, and went all out to fight the "hard battle" of flood prevention and disaster relief.
Life comes first
Eight service initiatives were launched
In order to do a good job in this disaster claim settlement, Chinese Life Insurance Company opened a green claim settlement channel for the first time, and launched eight service measures, including: actively looking for customers, fully mobilizing the company's employees, sales personnel and relevant channel personnel, collecting information from multiple parties, and actively returning visits; Multi-channel, all-weather acceptance of reports, providing customers with online and offline multi-channel, 24-hour report acceptance services; Optimize the claim application materials, and appropriately simplify the various application materials required for claims for customers who are insured due to this disaster; There is no need to submit paper claim application materials, and during the occurrence of claim emergencies, customers who apply for claims through online channels can only submit relevant video materials; The restriction on designated hospitals will be lifted, and customers will bear insurance liabilities regardless of whether they receive treatment from designated hospitals or not; Cancel the restrictions on the scope of social insurance benefits, and assume insurance liability for drugs or diagnosis and treatment items that do not fall within the scope of social insurance protection; Provide prepayment services for claims, and provide prepayment services for claims in a timely manner according to the existing treatment conditions for those who have not completed hospitalization due to injuries; Provide door-to-door service, and provide door-to-door collection of claim information and other services according to customer needs.
Respond quickly
Deliver claims to the people
The rain was like a whip, the sky was torn into dark shards, dirt and gravel kept falling from the mountains, and huge trees lay in the middle of the road......
The continuous heavy rainfall has caused natural disasters such as waterlogging, landslides, landslides, mudslides and flash floods in some areas of Fujian and Guangdong, and some villages and counties have been cut off from roads, water and electricity, greatly affecting the daily life and even life safety of local residents. Adhering to the concept of people first and life first, Chinese Life Insurance Company responded quickly to local institutions, invested in the rescue and disaster relief action of heavy rain at the first time, responded quickly, and stepped up the implementation of post-disaster claim settlement.
In Longyan, Fujian, the Wuping County Branch of Chinese Life Insurance Company organized personnel to go to Yanqian Town, which was severely affected, to investigate the damage situation at the scene as soon as the traffic in the disaster area was restored. While completing self-help, the marketers of the local marketing service department actively visited the local villagers, took the initiative to settle claims, and optimized the claim procedures.
In Meizhou, Guangdong, the Guangdong Branch of Chinese Life Insurance quickly set up a disaster relief and disaster relief service team, and actively mobilized the company's employees and sales personnel to collect information on the risk personnel by actively contacting the government, civil affairs departments and village committees of the affected areas, and actively mobilizing the company's employees and sales personnel to collect information on the insurance personnel to comprehensively find customers and provide claims settlement services. After the rain stopped, the relevant staff of the company immediately went to the front line of the disaster area in Xinpu Town, Jiaoling County, Meizhou City to visit the masses and carry out insurance claim services.
(Photo: Service staff of Meizhou Branch of Chinese Life Insurance went to the disaster area to carry out insurance claims services)
Watch and help each other
Actively participate in rainstorm relief
Affected by the continuous heavy rainfall and the successive flood discharge from the reservoirs in the upper reaches of the Li River, the urban area of Guilin has experienced a sudden flood. With rising water comes disruption of power supply and networking. Chinese Life Insurance Guilin Branch responded quickly, immediately activated the flood prevention emergency plan - "ensure safety", "transfer data" and "rescue materials", and after completing the self-rescue of the company's employees, extended a helping hand to nearby residents, and entrusted rescue team members to donate food, drinking water and other materials to more than 20 trapped people near Qixia Bridge.
(Photo: Chinese Life Insurance Guilin Branch employees transport supplies)
Located in the southwest of the Huangshan Mountains, Shanhe Village is a pure mountain village, and the mountains cannot stop the young people from moving outward, and now the village is mostly left behind by the elderly, and they face the double threat of floods and mudslides brought by the steep terrain due to their limited mobility under heavy rains. After learning about the relevant situation, the flood fighting team organized by the Huangshan Branch of Chinese Life Insurance Company walked more than 40 kilometers into Shanhe Village to assist village cadres in transporting villagers whose homes had been cut off from water and electricity to a safe place in a timely manner, and a total of more than 30 villagers were transferred.
Rain or shine
Aid in post-disaster reconstruction
With the efforts of the volunteer service team of Chinese Life Insurance Meizhou Branch, the mud in the homes of villagers in Songkou Town was gradually cleaned up, and the haze caused by the heavy rain disaster gradually dissipated in the hearts of the villagers. In this disaster, while focusing on the main business of insurance claims, Chinese Life Insurance Company actively participated in flood prevention and aftermath, material transfer and environmental clean-up after water recede, and sent help to the affected people within its capacity.
(Photo: Chinese Life Insurance Meizhou Branch Volunteer Service Team Assists Local Residents in Desilting)
The same scene is also seen in Anhui Province, where dredging is in full swing in the old street of Yuliang Ancient Town. Song Yinghua and Ding Xiaolong, employees of the Chinese Life Insurance Xixian Branch, mixed obstacles and cleaned up the mud together with volunteers from more than a dozen units. Yuliang Ancient Town is an integral part of the ancient city of Huizhou, with a history of more than 1,200 years. Affected by heavy rainfall, the water level in Yuliang once reached 117 meters. After the heavy rain, the traces of the water washing on the shore are clearly visible, and the street traffic in the ancient town has gradually been smoothed with the hard work of the volunteers, and the travel safety of the local people has also been guaranteed.
(Photo: Volunteers of Chinese Life Insurance Xixian Branch Company assisted in the dredging of the old street of Yuliang Ancient Town)
In addition, Chinese Life Insurance Longyan Branch and Meizhou Branch respectively delivered food, drinking water and other daily necessities to Xiangdong Town, Wuping County, Longyan City, Fujian Province, and Meixian District, Meizhou City, Guangdong Province, which were severely affected. Help each other and alleviate the urgent needs of the people affected by the disaster.
(Photo: Chinese Life Insurance Company donated daily necessities to the disaster area)
Adhering to the "people-centered", Chinese Life Insurance Company gives full play to the role of insurance as a social stabilizer and economic shock absorber to effectively protect local people's livelihood. Subsequently, the company said that it will continue to pay attention to government information release and related reporting information, take the initiative to assist customers in handling relevant claim matters, provide customers and their families with "fast and warm" claim settlement services, and go all out to help post-disaster reconstruction and protect people's better life. (Contributed by Chinese Life Hainan Branch)