A lady surnamed Deng recently went to a local bank branch to handle business, and found that her husband's one-card account opened in 2005 actually showed a balance of 130,000 yuan. This sudden "huge deposit" caught Ms. Deng off guard. The deposit amount is zero when withdrawing money. But it made Ms. Deng angry.
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The beginning and end of the event
According to Ms. Deng, the cause of the incident was that she recently wanted to withdraw some money from her passbook and went to a local bank to make an enquiry. When the staff inserted the passbook into the machine for inquiry, the balance displayed was 130,000 yuan, which was deposited by Ms. Deng's deceased husband in 2005 when he opened a one-card-for-money account.
Ms. Deng was shocked when she heard about this, and she went to the bank twice to confirm that the money was indeed there, and the bank also issued a deposit inquiry information, showing that the deposit on the passbook still existed.
After a while, when Ms. Deng was ready to withdraw the deposit, she prepared a lot of notarization and materials, and when she came to the bank to withdraw money with all her documents, she was told by the bank that the balance in the passbook was zero. The money has been withdrawn and the passbook has been written off.
Ms. Deng said: I have notarized the inheritance of more than 130,000 yuan in the notary office, and the bank also has deposit inquiry information, why is it gone?
Subsequently, the bank came out to apologize for the incident: Ms. Deng's deceased husband, Mr. Chen, opened a folding card, and the card used to withdraw money at that time was zero, and according to the bank card transaction, the balance of the bank card was zero.
The passbook associated with the card does not have a supplementary registration (the passbook is not updated), so the data displayed on the passbook is the data on the day the passbook was processed.
The bank stated that the staff had mistaken the balance of the passbook as the available balance of the account. It was a mistake caused by the staff being unfamiliar with the business. He will be dealt with seriously.
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And now the bank's handling is also not very satisfying, just a simple apology to want to do something, for such a result, many people are unacceptable, they hope that the bank can give a reasonable explanation, and take the initiative to deal with and solve this problem, can not let the responsible person easily escape.
Netizens are hotly discussed
It's impossible, we take the passbook to check the balance, and the first action of the bank teller is to get a discount, not to mention that the bank has also issued a balance certificate, it is impossible not to check
If you are not familiar with the business, why don't you look at the balance as 1300000, but erase it, this is the theft of a large amount of money, and you must be investigated for criminal responsibility!
Insiders know that it is indeed the mistake of the bank staff who issued a deposit balance notice without registering the passbook, and outsiders like to think about the problem in the dark, thinking that the bank has stolen customer funds without permission.
Misunderstand? If something happens to a bank, it's a misunderstanding, and if a depositor has an accident, he will call the police and be arrested
epilogue
The occurrence of the one-card fold incident has sounded the alarm bell for us, and also made us have a clearer understanding of the management and service level of financial institutions.
I hope that Ms. Deng can solve this one-card fold incident as soon as possible, and I also hope that the bank can take this problem seriously and properly deal with it, and give everyone a satisfactory answer, and I also hope that similar incidents will not happen, and the bank can learn from it and do better.
Do you think there is any money in this passbook? Welcome to leave a message to discuss.