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As robotics continues to advance, its application fields continue to expand. In addition to industrial manufacturing and automation, robotics is also widely used in medical, agricultural, logistics, education, entertainment, and other fields. In the administrative field, robots also have a wide range of application prospects. For example, robots can be used in public services, including reception and information consultation. In government departments, robots can handle repetitive administrative tasks, such as data entry and document management, improving work efficiency.
On June 26, the Gumi City Hall in Gyeongsangbuk-do, South Korea, said that the city's first robot for administrative work was stopped after rushing down stairs. The incident sparked widespread heated discussions, and was called the first robot "suicide" incident in South Korea by local media, and even doubted whether the robot had the idea of "suicide" due to "overwork".
Gumi City Hall officials said the robot was serving administrative documents at the time of the incident. At around 4 p.m. on June 20, it fell down the second-floor stairs and was subsequently found unresponsive. According to AFP, witnesses saw the robot "spinning around somewhere, as if something was there" before the accident, but the exact cause of the fall is still under investigation.
It is reported that the city of Gumi will put the robot into use in August 2023, making it the first government unit in the city to replace people with robots to perform daily work. The bot helps with daily document deliveries, city promotion, and the delivery of information to local residents. "It's hard working, it's officially part of City Hall, it's one of us," a city council official said. ”
In response to the incident, the local South Korean expressed "shock", and the local media asked: "Why did this hard-working robot do this?" Isn't the work too hard for a robot?"
Looking back at the development of the service robot industry from the "first administrative robot 'suicide' incident in South Korea":
——The structure of the service robot industry chain
From the perspective of the industrial chain, the service robot industry can be divided into the development of core components and software systems in the upstream, the ontology manufacturing of service robots in the midstream, individual consumers in the downstream and commercial users in various application scenarios. The technology involved in the service robot industry chain spans many high-tech fields such as communication and artificial intelligence, and the technical barriers in each link are high.
In the upstream hardware part, the reducer, the servo motor for the robot, and the controller are the three core components of the service robot. As service robots pay more attention to intelligence and humanization, core components such as AI chips and sensors are equally important. In the upstream software system development part, artificial intelligence, SLAM, operating system and other software and systems that make up service robots.
In the middle of the industrial chain, the ontology manufacturing of service robots is mainly divided into three categories: personal/household service robots, public service robots, and special robots. The downstream is for users and individual consumers in application scenarios such as education, entertainment, medical care, cleaning, security, catering, and fire protection.
——The service robot market is in a stage of rapid growth
In 2020, the service robot market in mainland China will grow rapidly, and the demand for medical care, education, public services and other fields will become the main driving force. Under the influence of market demand fluctuations, the market growth rate will be corrected in 2021, but with the acceleration of the aging trend of the population, as well as the continued strong demand for medical and public services, coupled with the vast territory, changeable climate, complex geological conditions, and obvious diversified characteristics of social development, there is a prominent demand for special robots in response to earthquakes, flood disasters, extreme weather, and public safety events such as mining disasters, fires, and security, so there is a huge market potential and development space for service robots in the mainland. The market size and overall proportion will also continue to grow. According to the preliminary calculation of the Chinese Institute of Electronics, in 2021, the market size of service robots (including special robots) in mainland China will reach 39.33 billion yuan.
- Personal/Public Service Robot Market Analysis
Personal service robots mainly include housework robots, educational robots, entertainment robots, elderly care and disability assistance robots, household safety supervision robots, personal transportation robots, etc.
With the continuous development of the domestic economy and technology, the society's yearning for a scientific and technological lifestyle, at the same time, the per capita income level of cities and towns continues to increase, and residents have the ability to consume products, which makes the market penetration rate of personal/household service robots continue to increase. Housework robots and educational robots have attracted the attention of enterprises and capital parties by virtue of their high demand and frequency of use, and the products have gone through a certain period of development, and the technology is relatively mature, and they are gradually increasing in the market; Due to the complexity of technology and the challenges in the realization of product functions, entertainment robots and elderly care and disability assistance robots still face certain bottlenecks in product popularization.
The scope of public service robots is broader, as long as the robots that can provide services to the public or public equipment belong to this type of service robots.
In recent years, with the acceleration of technological innovation in the field of artificial intelligence, the intelligence of service robots has been improved, the user experience has been improved, and the penetration rate of home applications has been accelerated. Moreover, the application scenarios of China's public service robots are increasing, and the demand is increasing. With the improvement of technology, the cost of service robots is on a downward trend, and the rising cost of social labor has driven the demand for robot substitution, and China's public service robot market has great potential
Therefore, the scale of China's personal/public service robot market continues to expand at a rapid growth rate. In 2021, the size of China's personal/public service robot market was about 30.260 billion yuan.
According to the analysis of the prospective industry research institute, with the development of technology, the application demand for service robots has increased, the service robot market has gradually opened, and China's service robots are about to enter the market start-up period. The new crown pneumonia epidemic has given rise to "contactless" services, and service robots have ushered in major development opportunities. Affected by the new crown pneumonia epidemic, the market size is expected to reach 75.18 billion yuan by 2023, and the market size of China's service robots is expected to reach 187.2 billion yuan by 2027.
Prospective Economist APP Information Group
For more research and analysis of this industry, please refer to the "Market Prospect and Investment Strategic Planning Analysis Report of China's Service Robot Industry" by the Prospective Industry Research Institute.
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